Basic Onboarding* - L0 - L1 Support Onboarding
- Basic registration & onboarding for home use.
- Self help welcome package.
- Confirmation of operation.
*pfSense users must have functional platform online already, otherwise use Advanced package.
Advanced Onboarding – L2 Support Onboarding
- Include standard single VLAN pfSense to online operations.
- Bring adam:ONE™ online.
- adam:ONE™ Operations Training.
Extended Onboarding – L3 Support Onboarding
- adam:XNS™ (Extended Networking Service) included.
- Provision for VOIP / phone or additional online systems.
- Advanced network application & routing.
- Basic protection & security audit & signoff.
Priority Support Package
US $500 / year
- Priority support via phone / text or email.
- Extends standard support that is included with technology subscriptions to priority status.*
*This falls immediately below MSS level priority.
NOTE: All technology subscriptions inlude access to self-help online support, the knowledge base, online training resources and the ADAM Support Community.
adam:XNS™ – Extended Networking & Security Services
US $240 / incident + $150 / hour
- Optimization of network and connected devices / systems.
Requires Advanced or Extended Onboarding Package.