Home Onboarding: L0 - L1 Support Onboarding *
* Applicable for Home Use only.
- Basic registration & onboarding for home use.
- Self help welcome package.
- Confirmation of operation.
MSP Pre-Configuration: L2 Support Onboarding *
* Applicable to Licensed MSPs only.
- Include standard single VLAN pfSense to online operations.
- Pre-Configure adam:ONE™.
Commercial Onboarding: L1 - L3 Support Onboarding
up to 3 hours
- Bring adam:ONE™ online.
- adam:ONE™ operation training + onboarding.
- Provisioning for 3rd party systems integration.
- Network application & routing confirmation.
- Secured port forwards and firewall rules.
- Basic security confirmation.
- Circumvention protection confirmation.
Priority Support Package
US $1200 / year
- Priority support (phone, text or email).
- Extends standard support that is included with technology subscriptions to priority status. *(this falls below MSS level priority status).
NOTE: All technology subscriptions include access to self-help online support, the knowledge base, online training resources and the ADAM support community.
Incident Based Support
US $395 / incident
- Live Engineer / Product Specialist Support
- Per Incident basis.
- Max 3 hours / incident
- *Requires Commercial Onboarding Package to access this service.